Terms & Conditions

Special provision of payment for Private Tailor-Made Offshore Excursions:

– A minimum deposit of 10% of the total cost is required to confirm the booking and secure services for Private Tailor-Made Offshore Excursions. The 10% deposit is non-refundable in all cases, except the special cases listed under section “Liability”.

Validity of prices
All rates quoted or shown in our tariffs are based on current purchasing prices. Nonni Travel reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are beyond our control. After an invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. In the case of currency changes, Nonni Travel will absorb an amount equivalent to 5% of the package price, but that in excess of 5% will be charged to the client. A client will be entitled to cancel his booking with a full refund if the surcharge exceeds 10% of the originally invoiced amount.
Discounts for children are subject to the nature of the services to be provided and the terms of Nonni Travel’s service partners.

Vouchers
Upon receipt of full payment from the client, Nonni Travel will issue service vouchers or tickets as relevant. The vouchers/tickets will be e-mailed to the client. It is the client’s responsibility to safeguard the vouchers/tickets and present these to the relevant service partners as payment for each service rendered.

Changes
Nonni Travel reserves the right to levy a charge for any change to a confirmed reservation, requested by the client. The charge is subject to Nonni Travel’s current tariff and the policy of Nonni Travel’s service partners.

Amendments made after travel documents have been issued a Changing fee / Rebooking fee may apply. This fee covers the administrative costs and any charges from suppliers (such as airlines, hotels, or tour operators) associated with modifying the booking. Depending on the terms of the booking and the specific changes requested.

Cancellations
Cancellations must be made in writing and clearly dated. Nonni Travel will make every effort to ensure the best protection for the client in case of cancellations. However, a late cancellation can result in compensation claims from hotels and other service partners. In conformity with business practices within the Icelandic, Greenlandic and the Faroese Travel Industry, Nonni Travel is obliged to charge its clients a cancellation fee at a percentage of the full price, depending on the notice before the first day service is to be rendered, as follows:

Individuals – Notice of Cancellation made
– more than 22 days prior: 25%
– less than 3 weeks (21 days) prior: 50%
– less than 2 weeks (14 days) prior: 75%
– less than 1 week (7 days) prior: 100% (no refund)

Groups (10 or more) – Notice of Cancellation made
– more than 61 days prior: 25%
– less than 8 weeks (60 days) prior: 40%
– less than 6 weeks (42 days) prior: 50%
– less than 4 weeks (28 days) prior: 75%
– less than 2 weeks (14 days) prior: 100% (no refund)

When package includes flights (Greenland/International /Domestic in Iceland)
Special conditions apply for packages including domestic flights in Iceland and Greenland or international flights between Iceland and Greenland /Faroe Islands.
Non-refundable deposit is required for all reservations on flights to/from Greenland at the time of booking. Changing fee applies if reservation of group or individuals within group is changed.
Following applies regarding cancellations :
– more than 61 days: Cancellation fee: 25% or non-refundable deposit*
– less than 8 weeks (60 days): Cancellation fee: 40% or non-refundable deposit*
– less than 6 weeks (42 days): Cancellation fee: 60%
– less than 4 weeks (28 days): Cancellation fee: 80%
– less than 2 weeks (14 days): Cancellation fee: 100%

Flight tickets are issued latest 6 weeks prior travel date. Cancellation conditions for domestic flights within Greenland are stricter with non-refundable airfares after confirmation. Cancellation fee will be charged for cancelling seats on refundable fares for helicopter flights. In case of modifications, change fees apply.

Due to more stringent cancellation rules of some of Nonni Travel’s service partners (e.g.: airlines and hotels), which include airlines and hotels, refunds may, depending on the composition of the cancelled services, be lower than outlined above. If our suppliers’ cancellation conditions are stricter than Nonni Travel conditions above, then those conditions will apply and this will be stated in our documents. Cancellation by passengers within a group may either result in a price increase for the whole group and/or a cancellation fee being charged to the passengers who have cancelled.

Regarding tailor-made multi-day packages and private tailor-made offshore excursions, Nonni Travel’s terms and conditions also apply to day tours and activities included in the said package/shorex.

Day tours &  Cruise excursions booked on our website:

In case of delay/late arrival of your cruise-ship, the pick up time of the tour might not be adjusted. If a tour departure is missed due to delay of the passenger, the booking is classified as a “no-show” and non refundable.

Cancellation of Day Tours: If a customer wishes to cancel a day tour/cruise excursion, a written notification via email to Nonni Travel is required before 72 hrs of day tour departure in order to receive a full refund. Nonni Travel reserves the right to apply a charge of up to 4% of prepaid amount to cover expenses with regards to credit card/booking fee.

Liability
Nonni Travel acts in good faith and disclaims responsibility for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes or any irregularities beyond the control of Nonni Travel. Nonni Travel cannot be held responsible for acts, defaults of, or delays caused by, any agent, guide, restaurant, hotel, coach operator, airline, cruise ships or any persons or companies, however caused. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes, (i.e. additional hotel nights, meals, transfers, etc.). All medical costs arising during tours must be paid by the client. Loss of or damage to luggage is at the client’s own risk.